Frequently Asked Questions

At Al-Syed Jewellers, we believe in clarity and trust. Our FAQ section addresses common queries about our collections, services, policies, and delivery. Explore these answers to shop with confidence, knowing that expert support is always available whenever you need it.

What collections does Al-Syed Jewellers offer?

We provide a wide range of jewellery collections including gold, diamond, bridal sets, necklaces, rings, earrings, lockets, malas, pendants, bangles, karas, and bracelets.

Yes. We accept bespoke and customized jewellery requests—choose your preferred metal, gemstone, design, and our craftsmen will bring your vision to life.

Yes. All pieces are crafted with high standards of purity, and we ensure authenticity through our quality checks and certifications.

We allow returns under specific conditions (unused, original condition, within a certain timeframe). Custom, engraved, or discounted items typically are not eligible for return.

Delivery time depends on location and whether the item is ready stock or custom. Local orders usually deliver faster, while custom pieces may require extra processing time.

Yes. We offer after-sales services such as repairs, resizing, and refurbishment for eligible jewellery items.

Once your order ships, we share courier details and a tracking number so you can monitor its progress.

Yes. We offer delivery across Pakistan. We ensure safe packaging and reliable delivery to your location.

We accept secure payment options such as credit/debit cards, bank transfers, and may offer cash on delivery (subject to location).

You can reach us via email, phone, or using the contact form on our website. Our support team is available to assist with questions or concerns.